Careers at Summit Care: Position Description
Role: Manager - Accommodation Services
Essential Qualifications
- Experience working in the Aged Care or Hospitality Industries
- Qualifications in Business / Customer Service
- Experience in MS Office and Outlook
Desirable Qualifications
- Customer focused
- Tolerance, flexibility, empathy and patience with the elderly
- Ability to lead, motivate and supervise diverse hospitality services teams
- Ability to be innovative in service delivery
- Ability and willingness to meet the needs of the residents, visitors and care team members
- Ability to work within a defined budget
- Well developed verbal and written communication skills
- Sound Project Management skills
- Sound organisational skills
- Willing to participate in and deliver education programs
- Ability to undertake quality and benchmarking activities, analyse outcomes and implement strategies to address gaps in service delivery
- Ability to establish systems to manage the ongoing corrective and preventative maintenance program
- Physically able to carry out required duties in a safe and efficient manner
- Current drivers licence
Role Summary
As an Manager - Accommodation Services within SummitCare, you will be part of the local leadership team and reporting to the Operations Manager. You will manage all hospitality services (front and back of house) to achieve high levels of customer satisfaction within allocated resources. This includes being responsible for leading and direction catering, laundry, housekeeping, administration and contracted services teams. In addition you will be responsible for ensuring compliance is achieved in all areas of responsibility.
