Careers at Summit Care: Position Description
Role: Operations Manager
Essential Qualifications
- Experience in managing and/or leading multi-disciplinary teams to achieve prescribed outcomes.
- Having or ability to gain knowledge and understanding of the aged and the provision of residential aged care services.
- Senior management experience in a health related customer focussed business.
- Understanding of financial management processes – budget development; income and cost management and variance reporting.
- High level verbal and written communication skills.
- Competency in leading and monitoring teams for efficiency and effectiveness.
- Understanding of CQI and ability to reflect on audit results against KPI's.
- Awareness and understanding of personal emotional intelligence in dealings with residents, families and visitors .
Desirable Qualifications
- Desirable- post basic qualification in gerontology / aged care management / business management.
- Experience in MS Office and Outlook.
Role Summary
As an Operations Manager working within SummitCare, you will be accountable to the General Manager - Operations for the day-to-day operational management of your assigned centre. In the role you will be required to provide support and leadership to your team ensuring an optimum level of care and staff performance is achieved. In accordance with the organisations mission and value statement you will need to employ sound business practices whilst ensuring that financial targets are met, robust management systems are in place, adequate resources and personnel are available to achieve the high standard of care our centres constantly strive for. It will also be a requirement of the role to embrace the concept of continuous quality improvement and ensure that all staff encompass the principles into the day to day service delivery of the centre.
