What the new Aged Care Quality Standards and the Charter of Aged Care Rights mean for you and your loved ones.

As of July 1st, the new Aged Care Quality Standards and the Charter of Aged Care Rights are now live and in action across Australia. So what does this mean?

The Aged Care Quality Standards are a series of guidelines that describes the Aged Care Quality Agency expectations and provides supporting information, suggested practices, examples and evidence required to ensure compliance. These standards, when put into practice, will allow the consumer to receive appropriate person-centred care in the manner of their choosing, respecting their culture, beliefs, care needs and lifestyle choices.

Aged Care Quality and Safety Commissioner Janet Anderson PSM said the new standards raise the bar by strengthening the focus on consumer-centred care which respects the dignity and identity of the individual and seeks to improve their experiences and outcomes of care.

“The new standards require aged care providers to work with each of their consumers to ensure that they receive safe, quality care that is shaped by the consumer’s needs, goals and preferences,” she said.

“The new standards are an important step in aged care reform which will help providers to clarify their responsibilities and help consumers to know what they can expect from aged care services.

“The new standards were developed following extensive consultation with consumers, service providers, experts and the wider community.”

Along with the Aged Care Charter of Rights, these two critical changes in the aged care industry will allow the consumer to keep dignity and choice in relation to their care. It has also been updated to provide the same rights to all consumers, regardless of the type of subsidised care and services they receive.

This means more choice for you and your loved ones and more resources and avenues in which to communicate your needs and wishes in relation to the care you are receiving from your provider. 

At SummitCare, our consumers are our family, and if the care you or your loved one is receiving is not up to standard or if certain aspects require change, we want to hear about it. 

How can I make myself heard?

  1. Speak to a member of staff, who will happily take your concerns to management on your behalf
  2. Table your comments through your home's resident/relative meeting
  3. Ask for an appointment with the General Manager or Manager of Care and Wellbeing
  4. Write an email or letter for the General Manager to acknowledge and follow up
  5. Provide feedback when we ask you to complete a survey/questionnaire. These happen periodically throughout your stay and are a great way in which you can tell us more about our services and what we can do to improve them.

Alternatively, we also provide feedback forms which are displayed at each home's reception area. These can be filled out and handed back to the team at the reception counter. You can also find the contact information for each of our SummitCare homes on our website, located here

As a family-owned business running for over 50 years, SummitCare's values of Warmth, Worth and Wellbeing stand strong and we work continuously to improve all that we do. Should you have any questions regarding the new standards or Charter of Aged Care Rights, you can contact our team on 1300 68 55 48, or visit the Aged Care Quality and Safety Commission website for more information.