The premises were impeccably clean and tidy. The nursing staff were neatly presented and went about their duties in a quiet and gentle manner. John explained that all meals were made on-site and as to how the laundry system worked. He emphasised that there was a great community feel and strong family involvement on the premises. He offered me a drink at the cafe and following my tour, advised that he will send me a confirmation email. He was exceptionally courteous and professional throughout.