We would like to convey to SummitCare HQ our appreciation of the tremendous effort that has been made and continues to be made by the staff at Randwick SummitCare during the COVID-19 restrictions.
Our family’s chief concern has been maintaining communication with and about our mother, Beverley.
Administration staff (esp. Kyle, Sonja, and Michelle) have been fully accommodating and very patient with our frequent requests for telephone and video sessions with Mum, even at short notice.
The nursing staff (Michelle, Amy, Josiebel, Cameron, Carolyn, and others whose names elude me at the moment) have likewise shown all cooperation in facilitating both video and telephone conversations with Mum, and where necessary have been gently encouraging. At those times when Mum does not wish to talk, all staff have taken the time to bring us up to date with her condition/behaviour/moods etc.
Our gratitude for all efforts by the staff in keeping the channels of communication open comes into greater relief against the background of media coverage into the unsatisfactory state of affairs at other Aged Care facilities in the state, and particularly their poor communication with families, and their unsatisfactory provisions for communication. between residents and their families.
Thank you SC Randwick.