I was immediately grateful for the comfort and safety she clearly felt on arrival. Not only for her sake, but also for mine as her primary carer. You went above and beyond what was needed to help both her, and me.
You communicated with my husband when I was ill; he felt your care for all of us, even if you hadn’t yet met me at that point. Given what I was dealing with at the time, I doubt you realised how significant your kindness was. I cried with relief and gratitude when you made things happen to help my mum, therefore also supporting me.
Mum is now residing with you permanently, and we couldn’t be happier with that decision, difficult though it was to make. She feels well looked after, and constantly tells me how wonderful all the staff are. Without exception. She tells us often about the shoulder massage which she feels make a difference to her pain. Please pass on our thanks to whoever is responsible for that.
She truly feels safe and secure, and is happy. Which is the most important for all of us. You also very smoothly facilitated a room change, which we all know was absolutely beneficial. So a special thank you for that too.
This year, as we all know, has been a nightmare that none of us could have imagined. The way Summitcare has managed the Covid lockdown, and safety of the residents, has been exemplary. I cannot imagine how the staff are coping with the added burden of no outings and no family support, yet when we call or FaceTime or even visit through the window, staff are polite, respectful, and we always feel welcome.
We do not know everyone’s names as much of mum’s time there has been in lockdown. But please express our gratitude to all, and we look forward to meeting more staff when you are open again.
Many thanks to you Sonja, and ALL of your amazing staff.