“While we place a lot of emphasis on meeting our compliance requirements, we work hard to go above and beyond what is expected of us, in recent years we have more than doubled our Compliance team to ensure every aspect of our resident care and needs are met to their fullest expectations,” says Dilpreet.
“As examples, SummitCare’s compliance and preparedness for COVID-19 Plan includes a comprehensive Corporate Pandemic COVID plan which includes amongst many other items a COVID-19 Toolkit that outlines our teams’ involvement in Weekly COVID-19 Local Health District meetings held with key contacts from the Public Health units, clinical stream managers, aged care providers, and clinicians.
Business Continuity/Scenario Planning, upgraded Infection Control policies, a staff workplace back-up plan, attention to continuous improvement processes, a dedicated tab on the website and our COVID-specific communications include regular family and resident updates.”
SummitCare also employs trained infection control coordinators, and have a COVID ‘readiness box’ that can be used at each site in case of a positive case. The Corporate team have been actively involved with COO, Michelle Sloane in the development of a Media/Communications plan in case of an outbreak to ensure all residents and their families are aware of the situation and are kept regularly informed and able to communicate with us and their loved ones.
Demonstrating success, the SummitCare aged care facility in Wallsend, Newcastle has just been listed as one of the Top 3 nursing homes in that city by the Three Best Rated group. Their 50-point inspection process reviews reputation, complaints, ratings, trust, cost and general excellence.
“This acknowledgement is evidence that all ten SummitCare aged care homes work hard to achieve the highest levels of compliance and approval,” says Dilpreet.
“It shows that we go above and beyond to deliver genuine care and quality service for all of our residents.”