Department of Human Services is the gateway to access Medicare and all National Health Scheme information. Website - www.humanservices.gov.auPhone number - 132 300
Leading Aged Services Australia (LASA) is the national peak body representing all providers of age services across residential care, home care and retirement living. Website - www.lasa.asn.au Phone number - 02 9391 9000
Healthdirect provides easy access to trusted, quality health information and advice online and over the phone. It’s available 24 hours a day, 7 days a week, to help you make informed choices anywhere, any time. Website - www.healthdirect.gov.au Phone number - 1800 022 222
Carers Australia is the national peak body representing Australia’s carers, advocating on behalf of Australia’s carers to influence policies and services at a national level. Website - www.carersaustralia.com.au Phone number - 1800 242 636
NSW Ombudsman - keep government agencies and some non-government organisations accountable by promoting good administrative conduct, fair decision-making, high standards of service delivery and the protection of the rights of people in NSW. Website - www.ombo.nsw.gov.au Phone number - 1800 451 524
The Aged Care Complaints Commissioner provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government. Website - www.agedcarecomplaints.gov.auPhone number - 1800 550 552
Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Immigration and Border Protection for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. Website -tisnational.gov.au Phone number - 131 450
Department of Veteran Affairs provides support for a range of clients including veterans and their dependants, and Australian Defence Force personnel. They provide people with services including pensions and compensation, health care, rehabilitation, counselling services and more. Website -www. dva.gov.au Phone number - 133 254
NDIS Disability Insurance Scheme supports and advocates for a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIS will mean peace of mind for every Australian - for anyone who has, or might acquire, a disability.
Seniors Rights Services provides free, confidential advocacy, advice, education and legal services to older people in New South Wales. They advocate and assist recipients of all Commonwealth funded aged-care services, their carers’ or family members to understand their rights under the Aged Care Act 1997, as well as helping them to advocate for themselves to resolve issues and complaints with aged care providers to ensure optimal care is achieved. Website - www.seniorsrightsservice.org.au Phone number - 1800 424 079
Alzheimers Australia advocate for the needs of people living with all types of dementia, and for their families and carers, and provide support services, education and information. Website - nsw.fightdementia.org.au Phone number - 1800 100 500
June was missing family and sliding into depression. Now she wears a smile, has a spring in her step, is more alert and even teases staff.
Residents say our new service is magic! Here’s how you can make a difference.