Resident Survey and COVID-19 Update at SummitCare

This survey was taken with residents in all SummitCare homes – April 2020

SummitCare continues to allow admissions, both permanent and respite, into each of our homes across Sydney and Newcastle. 

We are enacting strict quarantine protocols to ensure all new entries into the homes are swabbed and tested before being allowed into the general community within the home.

If the new resident is symptomatic of a respiratory illness and has not been swabbed for COVID-19, we are not in a position to accept this admission as we need to ensure the ongoing safety of our existing residents.

Tours and Admissions

Tours are currently available for each home on a virtual basis while the homes are still under reduced visitation circumstances.

We welcome families to contact the home to arrange a date and time for a member of the local leadership team to show the facility to you via your video conferencing application of choice (Skype, Whatsapp, Zoom, Google Hangouts etc.). 

We also offer extended phone conversations with the team to answer any questions you may have about services, fees, accommodation and facility features, in lieu of a physical visit to the home.

Health, Safety and Socialisation of Residents and Staff

As per our core values of Warmth, Worth and Wellbeing, the safety, health and welfare of our residents and staff members in all of our homes is paramount.

We understand that while social isolation and distancing measures are in effect, it is having an impact on all Australians with our elderly most at risk from it as a result.

SummitCare takes great measures to keep leisure and lifestyle activities as one of our key priorities to ensure the mental health and social needs of every individual is being met during this time.

For residents in palliative care, exemptions under the discretion of the General Manager of the home may allow entry for visitations.

For the other residents of the home, family members have the options of the ‘Window of Love’ where they can visit the home at an arranged time and see and speak to their loved one through a window using a phone or mobile device. Other alternatives include the use of Facetime, Whatsapp or other video conferencing applications which can be arranged with the home at a time that suits you.

We know this is a stressful time for us all, and so the Corporate and Local Leadership Teams, from all of SummitCare, wish to extend their gratitude for your patience, kindness and understanding during this time.

As a result of the measures we have taken at SummitCare, we remain COVID-19-free. 

This is largely due to the incredible cooperation from all parties involved.

We look forward to the easing of visiting restrictions and anticipate this should be occurring in the very near future. However, for now the lives of the residents in our care is paramount.

In the meantime, we invite you to join us on Facebook to keep up to date on the happenings in your home. We have recently seen many wonderful examples of the camaraderie and friendships in our homes and the involvement of residents in daily activities to ensure they remain connected and included.

Fact Sheet - Families and residents on restricted visits to residential aged care facilities
From the Australian Government Department of Health.
Fact Sheet
A COVID-19-Free SummitCare